IS Strategist, Enterprise & Platform Architect, Engineer, People Developer, & Salesforce Specialist
303-960-4315
THE RESUME
Thanks for visiting! This is where you’ll find my professional experience and skills, my interests and abilities. I created this site to showcase the one thing I’m sure of - that there’s no one else like me out there. Browse through all the information I’ve provided here, and contact me directly to learn more.
MY MISSION
Continue to grow as a developer and architect. Continue to learn about the Salesforce platform. Be the strongest leader I can be. Continue leading the way into a better and more productive developer environment for the Salesforce platform. Add to my architectural knowledge and insight. Always be the strong team example of best practices and code craftsmanship.
I take a great deal of pride in the quality of work I perform or direct, and in the systems we design and produce. I strive every day to produce only the highest quality work, and be the best example for my team and colleagues, that I can be.
ABOUT ME
Who I Am
I've spent many years guiding a small company through all of their technology needs. I've developed strategy, evaluated requirements, built teams, selected systems, implemented and customized those systems, custom built them where necessary, and managed them and the teams that build them. I've spent about equal time between off-the-shelf and custom software. I have participated in and managed all aspects of IT/IS at this level. I really enjoy putting together the team and systems puzzle. I've become a Salesforce specialist, but I also have experience and understanding of other PaaS and SaaS platforms.
My real passion has come to be building a technically adept team that can take great products and integrate them in sophisticated way to serve the business enablement aspect of software engineering in an efficient and productive way.
Most recently, I've been running a team doing just that, and creating an environment of highly reliable and understandable customizations and integrations.
I'm pretty happy with my current position and the direction of Inspirato. I'm not actively looking for other opportunities, but I'm always willing to listen.
WORK EXPERIENCE
My Career
DIRECTOR / SENIOR DIRECTOR, SALESFORCE ENGINEERING - INSPIRATO
May 2019 - Present
I have built and run a dynamic team of Salesforce development craftspeople. We take great pride in producing the highest quality system and the best user experiences possible. We have put a great deal of effort into paying down tech debt and building a system that has great underlying code frameworks and capabilities, built on best practice fundamental software engineering principles.
I also take great pride in managing the Salesforce platform to ensure that we are using it appropriately as a company, so that we locate our technical capabilities and customizations in the ideal system from an enterprise architecture point of view. That is still a work in progress for us, but it's come a very long way in the time I have spent here.
I really see myself as a strategist and talent developer first these days, so if you're looking to join a fantastic Salesforce development team that focuses on quality and collaborative development, where you can really grow as a software engineer on a very in-demand platform, contact me.
SENIOR ARCHITECT - SALESFORCE, ZAPCOM GROUP
May 2018 - May 2019
I spend my days leading a team of five building solutions in Salesforce and working to improve overall architecture of a good size Salesforce org. We work as one part of a larger development team. I'm very proud of the work we are doing, and I really enjoy both the people I work with, and the challenge of the work. We have completed a number of projects of varying size over the last ~year. We've built some very sophisticated Lightning component UX and we've propelled the org into the beginnings of a more modular, automated, and accessible development environment. Pushing towards SFDX and packaging, has been a challenging but rewarding process. I have gained great experience in that area as well as in Lightning components. I have led the way on these efforts and gained a great deal of experience in the process. I grew as a professional and leader in this role.
CIO, GUARDIAN TAX
May 2017 - March 2018
Managed a team of 12.
Managed and customized the company's Salesforce org.
Built several complex Salesforce business processes.
Customized and integrated the Five9 call center management solution with Salesforce.
Integrated the Spinify motivational system with Salesforce.
Implemented a very flexible lead import and handling system.
Implemented and managed multiple cloud business systems including Azure Active Directory, Unifi Network, Office 365, and a Skype for Business VOIP phone system.
Implemented an AWS S3 voice recording storage system.
Headed the company's selection, implementation, and management of all it's IT/IS systems.
I've pieced together a suite of cloud software and services to fill all of the company's needs.
"NETWORK ADMINISTRATOR", OMNI FINANCIAL
November 2001 - May 2017
Worked closely with, mentored, and helped manage a team of four.
Built a sophisticated Lead import, management, and distribution system based on SQL Server and .net Windows Forms.
Implemented a proposal generation and prospect tracking system based on SQL Server and .net Windows Forms.
Built a duplicate handling system to accompany the lead management system on the same platform.
Implemented and managed a Windows server and network infrastructure over many years.
Migrated from a traditional Windows server architecture to a completely virtual server architecture using Hyper-V.
Implemented a complete enterprise backup and disaster recovery system with cloud storage using AWS Storage Gateway and Veeam.
Built and managed a full Salesforce implementation to partially take the place of those earlier systems and handle most of the company's business processes.
Architected a large custom Salesforce data domain and built Salesforce business processes to manage it.
Integrated Salesforce with back end systems using Salesforce Toolkits for .NET.
Built a great deal of custom Salesforce code including, sophisticated visualforce, triggers, and underlying implementations of Apex Mocks and Apex Enterprise Patterns.
Implemented cutting edge Salesforce CI based on Bitbucket Pipelines before SFDX.
Implemented custom Salesforce interfaces for telemarketing agents to improve performance.
Integrated Conga document generation with Salesforce.
Integrated AWS S3 document storage for Salesforce.
I started at the company building a lead processing and management system. I built it on SQL Server with a .net Windows Forms front end. I then spent some years building the company's IT infrastructure up. I was able to pass that duty off to new blood when additional development needs arose. I then added a proposal generation and prospect tracking system to replace the aging Access databases the company had been using previously. I built this system with another SQL Server base and a .net Windows Forms interface.
In late 2014 the company decided to implement Salesforce to take on the task of automating what had previously been a largely paper based sales and prospect management system. I advised the company in this matter, and served to help convey the needs of the company to a Salesforce recommended implementation partner. I took over most of the implementation from the partner. We went live in May of 2015 and it's in use today. We then continued to customize the system to Omni's unique needs with custom VisualForce and business processes. We implemented Bitbucket Pipelines based CI and were in the process of rewriting much of the underlying code to implement FinancialForce's fflib and ApexMocks when I left the company.
NETWORK ADMINISTRATOR, SOLBOURNE
1998 - 2000
Supported 200+ mobile software consultants and helped manage the central network and services that supported them. Helped manage a Microsoft Windows server and client environment, a Microsoft Exchange email system, and a dialup/vpn mobile network, among others.
Created an asp training application and dynamic menu system for training consultants.
ENTERPRISE SUPPORT AGENT, TCI
1997 - 1998
Worked in a medium volume internal telephone support team supporting 40,000 TCI employees. Solved problems and coordinated interdepartmental efforts to assist users.
Created and utilized an automated vnc installation tool for use within our network. This was on the very earliest version of VNC. I created an automated installation system for remote control software back when it was just getting going. It was a huge benefit for us over just the phone.
NETWORK ADMINISTRATOR, DEA INCORPORATED
1995 - 1997
Network and Windows system administration.
IS STRATEGIST
High level planning and communication of needs and solutions has been a cornerstone of my career. I am skilled at interpreting the needs of the business and turning them into a working set of solutions.
ARCHITECT
I have a great deal of experience in building a thorough and well defined enterprise application architecture. I focus on putting the right integrations and customizations into place in each system, to achieve maximal utility and efficiency, with minimal maintenance burden.
ENGINEER
From SQL and .net to Apex and Javascript, my developer journey has been long and fruitful. I love the way modern patterns, cloud infrastructure, and browsers have enabled the implementation of business processes. It feels easy to get to the meaningful stuff these days.
PEOPLE DEVELOPER
Helping my team become sophisticated software engineering professionals armed with knowledge of the principles and best practices of the software engineering craft, who treat Salesforce development as an engineering discipline, is my goal.
CERTIFICATIONS
I don't worry too much about these certifications any longer. I don't feel they serve me much purpose these days. I think I even let one lapse, but these are the ones I had attained.
ADMINISTRATOR
March 2018
Credential ID: 18375435
DEVELOPER
March 2018
Credential ID: 18389117
Isaac Newton
"Truth is ever to be found in simplicity, and not in the multiplicity and confusion of things."